F.A.Q
XC Machinery provides comprehensive support for all your engine spare part needs. Find answers to the most common questions below.
Q: Are your engine parts compatible with original equipment specifications?
Q: What is included in your complete engine assembly (ASSY)?
Q: How do I identify the correct piston kit for my equipment?
Q: What's the difference between your common rail injectors and OEM parts?
Q: What quality certifications do your parts have?
Q: What warranty do you offer on engine components?
Q: How do you ensure bearing quality and durability?
Q: What is your minimum order quantity?
Q: How long does shipping take to North America/Europe?
Q: Do you provide technical documentation with parts?
Q: Do you provide installation guidance for engine assemblies?
Q: What maintenance is recommended after installing new piston kits?
Q: How should I store spare parts before installation?
Q: What technical support do you offer after purchase?
Installation guidance and troubleshooting
Technical documentation and specifications
Online support via email and video call
Emergency technical assistance for critical issues
Q: Can you help with complex engine rebuild projects?
Contact XC Machinery Technical Support
Response within 24 hours for all technical inquiries
H1: Frequently Asked Questions - Heavy Machinery Engine Parts
产品与技术问题 Product & Technical Questions
A: Yes, all our engine components including piston kits, bearings, and cylinder heads are manufactured to meet or exceed OEM specifications. We ensure perfect fit and performance for Volvo, CAT, Komatsu, Hitachi and other major brands.
A: Our complete Engine ASSY includes all major components: cylinder block, cylinder head, pistons with rings and pins, bearings, gaskets, and timing system - ready for installation.
A: You can provide us with your equipment model number, engine serial number, or original part number. Our technical team will ensure you get the exact match for your machinery.
A: Our common rail injectors use the same precision engineering and materials as OEM parts but at more competitive prices. All injectors are flow-tested and calibrated before shipment.
质量与保修 Quality & Warranty
A: All our parts undergo rigorous quality control and are manufactured under ISO 9001:2015 standards. We provide material certifications and performance test reports upon request.
A: We offer 12-month warranty on all engine parts including piston kits, cylinder blocks, and bearings from date of purchase against manufacturing defects.
A: Our main bearings and connecting rod bearings undergo precision machining, advanced surface treatment, and thorough dimensional verification to ensure optimal performance and longevity.
订购与运输 Ordering & Shipping
A: We offer flexible MOQ - from single units for testing to bulk quantities for large projects. Contact us for specific requirements.
A: Typically 15-30 days depending on destination and shipping method. We work with reliable logistics partners to ensure timely delivery worldwide.
A: Yes, we provide installation guides, technical specifications, and maintenance recommendations for all major components including gasket kits and injection systems.
安装与维护 Installation & Maintenance
A: Yes, our technical team provides comprehensive support including installation manuals, torque specifications, and online assistance for engine ASSY installation.
A: We recommend proper break-in procedures, regular oil changes, and monitoring engine performance. Specific guidelines are provided with each piston kit and liner set.
A: Store in original packaging in dry, temperature-controlled conditions. Keep gaskets and seals away from direct sunlight and moisture.
技术支持 Technical Support
A: We provide:
A: Absolutely! Our engineers have extensive experience with complete engine overhauls and can provide technical advice for complex rebuild projects.
找不到答案？ Need More Help?
Email: [robin@xcgparts.com]
Website: www.xcgparts.com/technical-support
Phone: [+86 18758866446
Support Hours: Monday-Friday 8:00-17:00 (GMT+8)